You Decide Week 7 Essay Example | Topics and Well Written Essays - 500 words

You Decide Week 7 - Essay Examplealed that one of the companys sales persons, glib Lawson, was currently exhibiting problems coping with new procedures and engineering to service customers better and increase sales. She had been with the company for 15 years and was revealed to have serviced the companys largest customers effectively. With vomits struggles, she was reflecting on quitting her job. In this regard, in the capacity of Bob Yeader, the Sales Manager, the following analysis of the situation, the problem and the options are hereby evaluatedThe apparent root problem for Pats supposed difficulties in coping with the current situation is the installation of new procedures and technology designed to improve customer service and increase productiveness and sales. As validated by Jack stonemason, Bob Yeaders consultant, the lack of appropriate build uping to orient their people on the use of new technology and procedures was the main culprit for Pats dilemma her inability to co pe with requirements posed by the new technological procedures without being properly trained.1. Status Quo Do Nothing. Wait for the natural courses of action to happen. In this alternative, the most probable scenario is that Pat Lawson would eventually tender her resignation. The advantage of this option is that there would be no changes in the work place and, as suggested by George Fish, new graduates could replace Pats position immediately. However, the disadvantage of this alternative is that both Chris Nihil, the HR Manager, and Jack Mason acknowledge the exemplary performance of Pat Lawson, who has been with the company for 15 years. The competency in handling large and complicated accounts has already been recognized to be due to Pats experience in the field of sales and customer service. By doing nothing, the company would be losing Pat and it might cost them more to train new hires to do Pats responsibilities.2. Provide Training for the New Technology and Procedures. The s tandard